The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Follow these steps to install your virgin Media Broadband, TV and Phone service. Virgin Media; My Virgin Media; Shop;. No vm wall socket. Tudor. - 5201249. . It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. You can also check for a loose cable as not all properties have a socket. Browse Virgin Media Virgin Media Community. Flag for a moderator; on 20-07-2023 13:38. Stay safe online. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. Forum; Apps. Browse Virgin Media Virgin Media Community. I was never asked if I had a wall box. I don't work for Virgin Media. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817 Browse Virgin Media Virgin Media Community TV on the go. Account - Cable. The team are busier than usual with install and fault visits so you would've been provided with the earliest possible appointment. All forum topics; Previous topic; Next topic; 1 REPLY 1. 1 ACCEPTED SOLUTION. 0 Kudos Reply. Can you help? - 5401771 BrowseThe item marked with a red box is an attenuator. If you have no luck you will need a technician’s install. #12. Account - Cable. I wanted to check with people on here before trying to get an engineer in, just. Pull out the white co-axial cable from your Virgin Media wall socket and replace it with the silver terminator cap. I’ve received my quick start package today but I don’t have a virgin media wall socket only a bt one - 5053378. I am getting a virgin media self installation kit delvered on Wednesday 9th August as I was informed on Virgin Media site online. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. I have taken a look on our side and it looks as though you have spoken with the team regarding this. No virgin wall socket in my house. 2. I'm very sorry to hear about the non wall socket. Hi all, I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. Virgin Media; My Virgin Media; Shop;. No Virgin Media wall socket in my apartment in QuickStart, set up and connections 7 hours ago;I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals Thanks for your post on our Community Forums , and a very warm welcome to our Community Forums! Sorry to hear of the difficulty faced when - 5412501 Re: Wall socket. Thanks23/04/17 - 06:45 #6. . But I have no Virgin Media Wall socket in my - 5383603. I have received my quick start-up kit. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. Manage Your Account. I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install. I have the samw problem ive got the hub but i dont have a socket in the house, trying to make an appointment but the website doesn't work - 5057222. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. But I have actually managed to get through to the technical team over chat. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. Please there is no virgin media wall socket and I don't know how to go about the installation. VM BB TV Landline. Stay safe online. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Stay safe online. It is actually a VM box but a very old one, even though it was still in use just over a month ago. I moved house with my family and we wanted to move to Virgin Media. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. Re: No virgin media wall socket. When phone connected to the wall socket, no dial. What I need to do? - 5432597 Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Joining in Options. 0 Kudos. Bits and bytes. Thank you. I have my original wall box still that has the CableTel logo. VM BB TV Landline. It probably goes into another room in the house. Browse Virgin Media Virgin Media Community. Explain what needs to be done and book an engineer visit. Stream from Virgin Media. ThanksHi , Thank you for your post and welcome to our community forums. My Virgin Media App. Browse Virgin Media Virgin Media Community. No virgin media wall socket; Options. Broadband and phone deals. A TV360 box requires 3 connections. That is the way I want it to stay. My Virgin Media App. Post. No virgin media wall socket in QuickStart,. Thank you. I got a self setup broadband kit but have no Virgin media wall plug. Options. Connect the Hub’s power cable with the blue tab. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Virgin Media Wall Socket. My pc is uptaris with my wife card i get about 300-400. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. Wall socket. Switched On Families. These enter my house via an air brick/vent very close to. We have a virgin media wall socket with an ethernet port in the wall but no round cable. 2: Internet connection, via your homehub, for all online functions. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Just joined. Hi Nat, I'm having the same issue - have been sent a quick start package but we don't have a Virgin wall socket to connect it to, or any - 5119737Hi, I have the same problem with there being no Virgin Media wall socket in the house that I have moved to on 15 July. VM BB TV Landline. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. yes you need a tech dial 150 or 0345 454 1111 or wait here for VM - hopefully the main feed cable is ok - if so a quick and easy job i - 4353656 - 4I have broadband kit arriving on the 29th Dec, but no Virgin socket. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. The Openreach sockets do not work for Virgin Media. I need an engineer. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. Vonage 2nd line. Stay safe online. But I have no Virgin Media Wall socket in my house. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. 3 minutes ago. 2 weeks ago - last edited 2 weeks ago. - 5250024Options. Vonage 2nd line. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it became a broadband provider when that came about. Browse Virgin Media Virgin Media Community. One of them was Telewest. I. I don't have a Virgin wall socket. Re: No Virgin media wall socket. 0 Kudos. Plug the cordless base. Broadband Deals. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. I recently got Virgin broadband installed. Now have to wait until late next week for a technician to arrive!Feb 22, 2022. Ethernet is ideal & recommended, reliable wireless is fine. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. Hi there @vmcusto1, welcome to our forum and thanks for your post. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. we’ve just moved in to our new house. We've taken the front of the box off and inside there is an isolator but nothing else. Hi all, I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. Browse Virgin Media Virgin Media Community. Hey ericchuang, thank you for reaching out and a warm welcome to the community I am really sorry to see you haven't got the right. Hi guys, we’ve just received our quick set up virgin box and have the wall socket already in our new flat. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. The telephone cable goes through a hole in the wall into the porch area and is wired into a master telephone socket (must be a VM master phone socket). Turn on your TV and get connected. Then push the connector VM have provided over the screw thread. Live TV uses co-ax cables. But I have no Virgin Media Wall socket in my house. I have the samw problem ive got the hub but i dont have a socket in the house, trying to make an appointment but the website doesn't work . There must have been a previous installation or you would not have been offered a self install. Manage Your Account. I have a working internet phone but we are decorating and I want to know about the old wire phone connections. First picture is telephone socket which is now not used. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. The wall socket I have within my home does not appear to be working. Can I order an engineer please. Disappointing but not unexpected. Thank you. Virgin Media socket 44 minutes ago Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. SpeedProbably for a TV box connection. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Forum Team Options. The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin's cabling. I have noticed that i do not have any internal wall socket. Options. So yes, following many takeovers, this is now your Virgin Media connection. There is a cable on the right of the box coming from the outside. on 05-04-2023 09:20. New Install Assistance. There are 10 types of people: those. I presume. I have also checked outside and there is no box either on my property or on my boundary wall. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Tudor. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 1 ACCEPTED SOLUTION. however as you still get a line from the wall socket there's a chance the migration has not completed yet. Hi team. 1: Co-ax cable carrying live broadcast TV channels. I'm a Very Insightful Person, I'm here to share knowledge. Hi i have received my broadband package but i don't have virgin media socket in the wall. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. They will do this free of charge but it will involve some degree of rewiring to make the necessary connections. Joining in. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. All forum topics; Previous topic; Next topic; 1 REPLY 1. Any ideas - 5381439. Just wondering if anyone knows of any better powerline. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 0. Switched On. The box and cables may have been removed by the previous occupiers. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Account - Mobile. If so phone Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The package was delivered but there is no wall socket for me to plug into. The metal box in photo 3 looks like a likely contender. My Virgin Media Hub 3 just came in but realised need a socket wall installed. Account - Cable. VM BB TV Landline. I don't work for Virgin Media. We can certainly get an engineer visit booked for you to come and install. on 01-12-2022 11:22. No virgin media wall socket. Unscrew the cable from the left hand side of the marked box & push the provided cable on (it is designed to push over the thread). You’ll leave the Hub alone for 10 minutes. Push fit the VM-supplied lead onto the socket. Virgin Media Wall Socket. I can’t find wall socket that is compatible with the cable. Thank you for your post and welcome to the community. Call the Pre-installation and delivery team on 0800 052 1734. Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. The pre-install team number is 0800 052 1734. Hi, I've just recently moved to a new place and taken my broadband package with me, but cannot install my hub as I don't have an inside wall socket, just a wire hanging out of the wall. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayThere were many cable companies that originally built the networks in the early 1990s. Back a step. I have not long moved in this new house and all the connections in the house are phone connections all OpenReach. If you have any other devices connected to this socket, or you use internal phone sockets around your home, please contact us. This so calle. I'm a Very Insightful Person, I'm here to share knowledge, I don't. There must have been a previous installation or you would not have been offered a self install. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. Hi, Same problem here. I tried to connect the hub with an ethernet cable to the socket but the base light has been flashing green for over an hour now. There are no virgin sockets on the wall. Like with the old box, plug the white cable adapter from your QuickStart kit to the new box, then connect the Ethernet cable to the WiFi Hub, the HDMI. He could see the set up I already had. 0800 052 1734-----Damaged Wall socket. Internet connectivity is one of the most. Virgin Media don’t do any Fibre connections to inside the house. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. on 15-11-2022 18:53. You should see a cable going through the wall and if you trace this inside, you should get the cable. Incidentally the phone socket is redundant if not in use and can be safely removed. Virgin Media; My Virgin Media; Shop; Help;. It's great to hear your wall socket concerns have now been addressed and - 5057222 - 2on a domestic hub you look at the values thus. Broadband Deals. I ordered a broadband only package because it said I could self install the kit. Broadband. We'd love to assist with this, I will send you a PM here soon so we can look into what's. The Hub 3 has arrived but the broadband spli. We can certainly get an engineer visit booked for you to come and install things however we'll need to confirm your address details to ensure it's being booked on the correct account. One of them was Telewest. Phone. in Networking and WiFi yesterdayHi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. Broadband and TV deals. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. Go back to normal router mode as soon as the test is done. TV on the go. We have the quickstart pack but sadly cannot get broadband set up and working. If all that fails then call the pre-installs team on 0800 052 1734 and asked for a manned installation. Manage Your Account. Account - Mobile. Should I cancel and request an engineer to install. Unlike the pictures I’ve seen elsewhere, we do not have the cable coming out of the wall socket to plug the wire into. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. Phone. Sign in . on 08-01-2023 20:46. Forum Team Options. Please there is no virgin media wall socket and I don't know how to go about the installation. Only an aerial cable (pictured below) connected to a box outside my flat. We would like to show you a description here but the site won’t allow us. Packages. We don't have a a Virgin Media wall socket, just an old NTL one which doesn't have a socket for the cable. It should be free of charge. Would I be able. I have just got my quick start and I don’t have a wall socket and I can’t book an engineer. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. If however the socket itself has been removed you will need assistance. The wall box may be branded with the logos of an old cable TV company (not VM). I tried to connect the hub with an ethernet cable to the socket but the base light has been flashing green for over an hour now. Security matters. It is actually a VM box but a very old one, even though it was still in use just over a month ago. I’m annoyed because I actually had a virgin sales person in my house. Options. Security matters. - 5243559I don’t have the virgin media socket on my wall, how can I get online - 5206643. Learn more. Carley_S. Browse Virgin Media Virgin Media Community. I tried calling for an installation but couldn’t get. Virgin media wall socket for broadband is not what js shown on the installation guide. All the wall. Virgin Media don’t do any Fibre connections to inside the house. It is really quite simple. The OUT terminal from the Technetix isolator has a terminator cap on it. Phone. The phone number doesn't connect you. The wall socket is - 5109379. John_GS. 0800 052 1734-----Fibre phone Adaptor - different rooms. Although there may not be a VM socket sometimes there is a socket installed by one of VM's predecessors such as NTL or Telewest, and that's the socket to use. Tudor. The cable fits in the socket shown in the image attached. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. The virgin fellow who organised the move a few weeks ago assured me that the address already had virgin media installed, as of three months ago. Some properties do not have a wall socket, only a cable. on 30-09-2022 14:24. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. You have at least tested the ringing capacitor issue in the diagnostic process. I can only find the TV socket. Manage Your Account. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Unscrewing the screws didn't allow me to take the box off the wall and have a look and I really don't. Solved: Previously, I had BT connection so I need a wall socket. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socketWhat confuses some people is the push-on connector provided. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Need a Virgin Media Wall Socket Go to solution. It has two outputs on the left of the wall box. I've looked for an external box but cannot. I’ve tried calling but the people I’m connected to keep hanging up. 1 Kudo Reply. Account - Mobile. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. I can only find the TV socket. Receiving my quick start hub tomorrow, we have the brown VM box outside but don’t have the white wall socket on the inside, all the wiring is behind the walls/under the carpet. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Got my virgin media self install kit but I don't have a virgin socket. Security matters. Look for the omnibox outside and trace the cable inside. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. Networking and WiFi. Learn more. on 25-09-2022 15:41. There is no way I can insert the isolator cable into the - 5223924. I wanted. Virgin Phone Switchover. Re: No Virgin Media wall socket internally. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. I am so sorry that you have - 5404317 BrowseI need to book an engineer to install a Virgin media wall socket for my broadband but I can’t find an option on the app. We've recently moved into our new hour and we received our HUB 3 along with the isolator cable but we don't seem to have a VM wall socket - 5365337. We would like to show you a description here but the site won’t allow us. You will only have been sent a QuickStart pack if the premises previously had VM. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but don’t no how. If it is a loose cable only, you will need one of these to connect the Quickstart. Virgin Media Wall Socket Example 2. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. Entertain me; Broadband Deals. The closest I could find was this, which.